Job Description

Job Overview

We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. In this role, you will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a positive environment for both customers and staff. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction.

Responsibilities

Supervise and mentor customer service representatives to enhance their performance and professional development. Manage daily operations of the customer service department, ensuring adherence to company policies and procedures. Analyze customer feedback and service metrics to identify areas for improvement and implement effective solutions. Facilitate effective communication between team members and other departments to ensure seamless service delivery. Handle escalated customer inquiries and complaints with professionalism and tact, utilizing negotiation skills to achieve satisfactory resolutions. Develop training programs for new hires and ongoing training sessions for existing staff to enhance their skills in customer service and sales techniques. Prepare reports on team performance, customer satisfaction metrics, and operational efficiency for management review.

Skills

Proven leadership abilities with experience in supervising teams in a customer service environment. Strong project management skills to oversee multiple initiatives simultaneously while maintaining high standards of service. Excellent communication skills in English; multilingual abilities are a plus. Proficient in analysis skills to interpret data effectively and make informed decisions based on findings. Demonstrated negotiation skills with the ability to resolve conflicts amicably while maintaining customer satisfaction. Solid background in sales techniques that can be leveraged to enhance the overall customer experience. Join our team as a Customer Service Supervisor where you can make a meaningful impact by leading our dedicated staff towards achieving excellence in customer care!
Job Type: Full-time

Pay: $15.00 per hour

Work Location: In person