Job Description

Founded in 1982, The Print Source, Inc. is a family-owned and operated full-service printing company located in Wichita, KS. We are currently seeking a detail-oriented individual to join our team, offering comprehensive customer support, from managing printing needs and providing estimates to handling shipping confirmations and addressing concerns. Our commitment lies in delivering Custom Solutions for Unique Challenges while fostering lasting relationships with our customers and the community.

Job Summary:

The Customer Service Specialist serves as a vital link between customers, the sales team, and production. The ideal candidate is someone who learns quickly, pays close attention to detail, has a genuine passion for helping others, and shows potential for advancement into a supervisory position. This full-time position offers competitive pay and benefits, including health insurance, a retirement plan, paid time off, paid holidays, a quarterly incentive bonus, and additional perks. The starting hourly wage ranges from $21 to $25, depending on experience.

Key Responsibilities:

Engage with customers to identify opportunities, address complex challenges, provide solutions and insights, and offer new products and services, all with a focus on building long-term relationships. Communicate with customers by phone and email to discuss printing requirements, provide job status, deliver quotes , process orders and changes, confirm shipments, and address any questions or concerns. Contribute to the success of The Print Source with the goal of 100% customer satisfaction. Collaborate with other team members to ensure production goals and shipping dates are met. Seek out and communicate continuous improvement ideas. Practice the 6S method; an industry standard for improving efficiency, designed to help build and maintain a high-quality work environment. Take on additional duties as assigned by management and participate in cross-training to support team versatility.

Qualifications:

High school diploma or equivalent and one year of recent work-related experience or training. Customer service experience in industrial, retail, or restaurant environments is preferred. Ideal candidates are comfortable working in an inside sales role. Strong attention to detail. Demonstrated ability to manage and prioritize multiple projects while communicating effectively with both internal teams and external customers. Ability to read, write, speak, and understand the English language. Able to write concise correspondence and confidently present information to individuals or small groups such as customers, vendors, and employees. Sound judgement in evaluating color, design, and print quality. Experienced in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. Ability to perform basic arithmetic operations such as addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals, as well as calculate rates, ratios, and percentages.

Physical Requirements:

Able to work the entire shift sitting and/or standing at a desk while operating a computer. Capable of lifting and moving up to 10 pounds, with occasional heavier loads. Requires specific vision abilities, including close vision, distance vision, color vision, and the ability to adjust focus. This on-site role located in Wichita, KS, with office hours Monday through Friday, 8:00 AM to 5:00 PM.



The Print Source, Inc is an equal opportunity employer and does not discriminate based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or any other legally protected characteristic. We are committed to providing a work environment free from discrimination and harassment, and make all employment decisions based on qualifications, merit, and business needs. We value diversity and welcome all qualified applicants to apply. This employer participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.