Job Description

Job Summary

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The University Extension Services Division is seeking a Customer Service Specialist who is able to meet the needs of the public and direct calls to the appropriate expert. This position will work jointly with Collier County, University of Florida and assist with the volunteer facilitation/coordination. This position will serve as a backup to the Administrative Support Specialist position and other administrative tasks as assigned.



Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

Essential Functions

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Provide customer service and/or assistance to customers, County employees, vendors, contractors and the public. Answer Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages. Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member of Division; provides information regarding Division programs; explains policies and procedures; requests and/or complaints; and researches and provides information from Division databases or records as requested. Assists customers including team members and volunteers with requested information and documents; supports Extension events with requested copies and materials. Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate. Prepares and process administrative documents (i.e., payroll, accounts payable, invoices, etc.); research, assemble and compile information needed to complete documents. Establishes, updates, and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database. Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files. Receives, dates and distributes incoming mail. Prepares outgoing mail. Maintains vehicle keys, fuel cards and calendar reservations. Maintains room calendar reservations.

Minimum Qualifications

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High School Diploma or GED required. One (1) year of related experience. Fingerprinting required.

Supplemental information

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Salary offers above the minimum pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis. * This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.