Job Description

About Quatro

Quatro is one of the fastest-growing gymnastics apparel brands in the world, trusted by national federations and elite athletes across more than 100 countries. With design teams in the UK and global operations in France and the USA, Quatro is known for innovative, high-quality performance and competition leotards. We are expanding our North American presence and are seeking a driven, detail-oriented professional to support our customers and sales operations in the USA.

ROLE PURPOSE

To deliver exceptional customer service, provide proactive sales support to the USA sales team, and ensure smooth and efficient operational processes. This role is critical in maintaining Quatro's reputation for excellence, supporting clubs and customers, and helping grow revenue within the U.S. market.

KEY RESPONSIBILITIES1. Customer Service

Handle inbound customer enquiries via email, phone, live chat, and social media. Provide timely, accurate, and empathetic resolutions to customer issues. Process returns, exchanges in line with Quatro policy. Support customers with sizing questions, order updates, and product recommendations. Maintain high levels of customer satisfaction and positive brand perception.

2. Sales Support

Assist the USA sales reps with, order processing, and account follow-ups. Support clubs, pro-shops, and event partners with product information, pricing, and timelines. Prepare sales materials and products for events.

3. Order Management & Operations

Process online, wholesale, and special orders accurately and efficiently. Liaise with the UK and France operations teams on stock availability, lead times, and shipping. Monitor delivery timelines and proactively communicate with customers regarding their orders. Coordinate with the warehouse for dispatch, tracking, and logistics queries.

4. Events & Community Support

Support U.S. events including pop-up shops, competitions, and federation partnerships. Assist with pre-event planning, athlete pack management, and communications. Provide customer-facing support during events (occasional travel required).

5. Administrative Duties

Maintain organised digital files, customer records, and communications. Assist with invoicing and payment follow-ups when required. Support marketing campaigns by collecting customer feedback and testimonials.

REQUIRED SKILLS & EXPERIENCE

2+ years of experience in customer service, sales support, or administrative roles. Experience in e-commerce or apparel preferred. Strong written and verbal communication skills. Excellent problem-solving skills and attention to detail. Ability to prioritise and manage multiple tasks in a fast-paced environment. Proficient in CRM systems, order management platforms, and Microsoft. A positive, service-driven attitude and passion for helping customers.

DESIRABLE

Background in gymnastics, cheer, dance, or sports apparel. Experience working with remote/international teams. Knowledge of Shopify, inventory systems, or B2B ordering tools.
Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Health insurance Paid time off
Work Location: In person