Job Description

New Source Medical is focused on improving patient outcomes across the entire continuum of care by providing healthcare equipment solutions. New Source offers a comprehensive suite of therapeutic support surfaces, bariatric products; negative pressure wound therapy, and other durable medical equipment products for short-term and long-term equipment rentals to healthcare facilities.

Customer Service Representative on the east side of Louisville. Must have a flexible schedule to be able to take on-call phone calls on weekends and evenings on a rotational basis for extra pay.

Essential Job Functions:

Answers multi-line telephone promptly and courteously; actively listens and builds rapport with employees and customers.

Quickly understands and analyzes customer needs to resolve or escalate to the appropriate party.

Responsible for general order intake process & accurate/efficient data entry into dispatch database system.

Maintains knowledge regarding product details and descriptions to be able to assist customers with equipment options.

Works in conjunction with multiple parties to resolve issues; properly adjusts accounts for accurate patient data.

Conducts daily touch base calls with Operations staff to follow up on any issues from the previous evening and for general updates, if needed.

Qualifications:

Associates Degree preferred.

3+ years of experience in customer service environment with data entry responsibilities.

Must have initiative to do necessary follow up, fact find and strive to resolve issues in a timely manner.

Ability to work both independently and as a team.

Exceptional written and verbal communication skills including proper grammar and telephone etiquette.

Must possess ability to deal with challenges cheerfully, tactfully and professionally with both internal and external customers.

Demonstrated problem-solving ability with strong organizational & time management skills.

Proficient with Microsoft Office products.

Ability to work within and between multiple systems at one time, utilizing multiple computer screens.

Detail oriented and accurate.

Must be able to work flexible schedule with fluctuating start and end times and be on call rotationally on weekends and evenings.

Prolonged sitting and repetitive motions performed.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance
Work Location: In person