Job Description

Job Title: Customer Service Representative/Marketing

Location: Scottsdale, AZ

Company: National Calibration Inc.

Pay / Salary:

DOE, Competitive, Bi-weekly pay frequency

Benefits:

Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off (PTO), Holiday Pay, 401K and more

About Us:

National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise.

Initial Responsibilities:

As a Customer Service Representative, you will play a pivotal role in the success and growth of National Calibration Inc and our clients. Your initial responsibilities will include:

Customer Service:

Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.

Sales Support:

Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.

Appointment Scheduling & Coordination:

Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.

Client Data Management:

Use our in-house designed software to maintain accurate client records, track service needs, and monitor equipment status.

Task Management:

Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.

Skills, Knowledge, and Abilities:

To succeed in this role, you should possess the following skills and qualifications

Proficient with Microsoft Office Suite:

Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.

Strong Organization skills:

Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.

Effective Communication:

Demonstrated ability to interact professionally and effectively with customers and team members.

High School Diploma or equivalent:

Required.

Knowledge of Tools:

Helpful but not mandatory.

College Degree:

Is a plus but not required.

Physical Requirements:

Ability to frequently sit, stand, walk, and reach for up to 8 hours Ability to lift or move heavy instruments (up to 50 pounds for short distances)

Must Have:

Clean driving record for the past 3 years Ability to pass pre-employment drug screening

To learn more about our company, please visit www.nationalcalibration.com.



No Recruiting Agencies, please.

Equal Opportunity Employer