Job Description

Job Summary

Join our dynamic team as a Customer Service Representative and Sales Associate, where your energy and enthusiasm will drive exceptional shopping experiences. In this role, you will be the friendly face that assists customers with their purchases, provides product demonstrations, and ensures their needs are met with professionalism and care. Your proactive approach will help boost sales through effective upselling and merchandising strategies, creating a lively and welcoming environment for all shoppers. Whether handling transactions at the POS (Point of Sale) system or guiding customers through product features, your contribution will be vital to our store's success.

Duties

Greet customers warmly and provide outstanding customer service to foster loyalty and satisfaction Assist customers in selecting products, offering detailed product demos and answering questions confidently Operate POS systems efficiently for cash handling, cashiering, and processing transactions accurately Upsell relevant products by understanding customer needs and highlighting benefits to increase sales Maintain attractive merchandise displays through merchandising and stocking efforts to enhance store appeal Manage inventory levels by stocking shelves, organizing products, and conducting stock checks regularly Demonstrate excellent phone etiquette when answering inquiries or assisting customers remotely Support retail sales initiatives by promoting special offers, new arrivals, and seasonal promotions Communicate effectively with team members to ensure smooth store operations and excellent customer experiences

Experience

Previous retail sales experience preferred, especially within the outdoor power equipment or automotive industry Familiarity with cash handling procedures, and retail math for accurate transactions Supervising experience is a plus, demonstrating leadership in team settings or training new staff Bilingual skills are highly valued to serve diverse customer bases effectively Strong communication skills with the ability to engage customers confidently and clearly Experience in product demos, upselling techniques, merchandising, and stock management is advantageous Knowledge of phone etiquette standards ensures professional interactions both in-person and over the phone
Join us to be part of a team dedicated to delivering exceptional service while growing your skills in a lively retail environment.

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount Paid time off
Work Location: In person