Job Description

Customer Service / Dispatcher

Primary hours - Monday to Friday 8:00 am to 5:00 pm.

Little Rock's premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a

CUSTOMER SERVICE REPRESENTATIVE.

Do you have the knack to provide top notch customer service? The selected candidate will have a dynamic phone presence and excellent problem solving skills along with a working knowledge of computer software.

Essential functions of the position include:

Provide world class customer service through scheduling, communication and follow-up with our customers. Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter. Handle customer issues and make invoice adjustments concerning billing or service. Back-up Dispatcher and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent. Follow-up with customers to ensure they are happy with our services. Follow-up with customers to schedule work on provided estimates.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, and thorough knowledge of Little Rock and surrounding areas.

Flexibility is required when needed - which may include nights, weekends and some holidays.

If you are an energetic, self-starter with a focus on achievement, we want to talk to you!

We are an Equal Opportunity Employer committed to hiring a diverse work team

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Work Location: In person