Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring client satisfaction through effective communication and problem-solving skills. The ideal candidate will have a strong background in customer service, with the ability to handle inquiries, resolve issues, and maintain positive relationships with clients.

Responsibilities

Respond to customer inquiries via phone and chat in a timely and professional manner. Provide information about products and services, assisting customers with their needs. Handle outbound calling to follow up on customer inquiries or provide updates. Maintain accurate records of customer interactions and transactions through data entry. Collaborate with team members to ensure high-quality client services and support. Utilize Microsoft Office applications to document interactions and generate reports as needed. Demonstrate excellent phone etiquette while managing multiple tasks efficiently. Analyze customer feedback and suggest improvements to enhance service delivery. Process cash handling transactions accurately when required.

Qualifications

Previous experience in a call center or customer service environment is preferred. Bilingual or multilingual skills are a significant advantage, particularly in English and other languages. Strong communication skills with the ability to convey information clearly and effectively. Proficient computer skills, including familiarity with Microsoft Office Suite. Excellent typing skills with attention to detail for accurate data entry. Sales experience is a plus, demonstrating an ability to upsell products or services when appropriate. Strong analytical skills to assess situations and provide effective solutions for customers. Join our team as a Customer Service Representative and contribute to creating positive experiences for our clients while developing your professional skills in a supportive environment!
Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off
Work Location: In person