Job Description

POSITION OVERVIEW:

Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed.###

Job Responsibilities

DUTIES & RESPONSIBILITIES:

Processes all levels of orders when needed Answer phones, manually entering orders Has basic knowledge of commonly-used concepts, practices, and procedures Effectively communicate with customer on multiple levels Monitor Customer Service Inbox Provide service levels that meet customer and operational needs while achieving department goals and objectives Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account Enter/Handle Customer Complaint Cases when received Able to meet Performance Expectations Other duties as assigned
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Required Skills and Qualifications

QUALIFICATIONS & REQUIREMENTS

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Strong knowledge of Microsoft Windows & Office Have a strong understanding of our products and services to effectively handle inbound and outbound calls Ability to prioritize and shift priorities quickly as need dictates Strong verbal and written communication skills Team-oriented with commitment to the success of the team and organizational goals Ability to meet tight deadlines Ability to multi-task High school diploma or equivalent * Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience