Job Description

Job Summary

We are seeking an energetic, organized, and friendly Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be proficient in Microsoft Office, able to multi-task and perform well under pressure in a fast-paced atmosphere.

Responsibilities

Handle inbound and outbound customer calls with professionalism and courtesy, utilizing excellent phone etiquette. Provide comprehensive customer support by addressing inquiries, resolving issues, and offering product or service information. Assist clients efficiently, maintaining detailed records of interactions. Manage client accounts through effective communication, ensuring their needs are met promptly and satisfactorily. Process transactions such as cash handling when necessary, ensuring accuracy and security. Maintain a professional demeanor in a fast-paced call center environment while adhering to company policies and procedures.

Qualifications

Proven experience in customer service Strong communication skills Proficiency in Microsoft Office Suite (Word, Excel, Access) and general computer skills. Excellent phone etiquette with the ability to handle high-volume calls efficiently. Basic data entry skills with attention to detail and accuracy. Ability to perform outbound calling when required and manage multiple tasks simultaneously. Strong analysis skills for assessing customer needs and providing appropriate solutions. Experience with cash handling Typing speed of at least 40 words per minute is preferred. This role is ideal for motivated individuals who enjoy helping others and thrive in dynamic environments dedicated to delivering outstanding client services. Resume required with minimum of three references with their names, titles and contact information.
Job Type: Full-time

Benefits:

Paid time off
Work Location: In person