Job Description

Summary

-----------


Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

Essential Functions

-----------------------


Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need; Obtain necessary information to process service request or resolve problem; Prepare service order or other paperwork fulfill citizen's request for service; Accept payments and maintain receipts; Provide information to citizens; explain policies and procedures; Prepare and maintain records using computer or other office equipment; Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method; Schedule intake appointments; Promote programs LAS offers; Promote animals available for adoption, foster, transfer, overnights, and doggy day out. Process daily receipts and reports for reconciliation; Perform related duties as required.

Qualifications

------------------


Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:

Physical exam required

Knowledge and Abilities

---------------------------

Knowledge of:

Customer service techniques, basic office procedures; State laws and city ordinances.

Ability to:Deal effectively with others in a courteous manner; Keep calm and professional in all situations; Prepare and maintain accurate records; prepare records for monthly storage; Speak in a clear, concise, and professional manner; Interpret state and local laws; educate the public on animal related issues; Operate a variety of office equipment; Apply and calculate various fees; Operate a personal computer.

Physical Requirements:Frequently stand and walk. Frequently flex upper trunk forward; Frequently lift up to 50 pounds; Occasionally carry up to 50 pounds; Frequently push and pull objects; Frequently flex upper trunk forward, partial flexing of knees; Frequently flex upper trunk forward while sitting or standing; Frequently reach above, at, or below shoulder height; * Continuously talk, see, and hear.