Job Description

Job Title: Customer Service Representative

Location: Tupelo, MS

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for providing exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive experience with our products and services.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Resolve customer issues efficiently while maintaining a positive attitude Maintain deep knowledge of company products and services to provide accurate information Process orders, forms, applications, and requests in CRM system and various other platforms Handle complaints and provide appropriate solutions and alternatives Keep detailed records of customer interactions and transactions Collaborate with team members and other departments to improve the customer experience Follow communication procedures, guidelines, and policies
Qualifications:

Previous customer service experience preferred Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to multitask and manage time effectively in high-pressure environments Proficient computer skills and experience with CRM software
Job Types: Full-time, Temporary

Pay: $16.00 - $17.00 per hour

Benefits:

On-the-job training Paid time off Parental leave Professional development assistance Referral program
Work Location: In person