Job Description

The Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations.

Essential Functions May Include:

Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up. Collections of certain past due loans and contracts, including making payment arrangements. Fund loans and contracts. Process payments, mail, titles, and certain accounts payable. Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications. Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer. Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan. CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers' needs.

In addition to the job specific requirements above, the following requirements are expected of all members of the team:


Consistently maintain a professional demeanor and communicate in a respectful and collaborative manner. Follow direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations. Collaborate with and support other members of the company, customers and dealers. Maintain punctual, regular, and reliable attendance. Demonstrate the Company's core values (Vision Statement) and complies with all Company policies and procedures.

Knowledge, Skills, and Abilities:

High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training. Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule. Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality. Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor. Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress. Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services. Self-motivation, a sense of urgency and adaptability. Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity. Ability to learn and apply applicable laws and regulations. Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines. Basic computer skills, including a general proficiency using Microsoft Office programs. * Fluency in English and Spanish is a bonus.