Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Free food & snacks
• Paid time off

ROLE DESCRIPTION:
Our Agency is growing, and we are looking for an outstanding candidate to join our team!
As a customer service representative with the Kathy Miller/Roger Kruel State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:

• Answer clients' inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Assist clients with payments in person and over the phone
• Educate clients on insurance and their needs for protection
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask as well as taking initiative and understand the meaning of being a team player.
• Previous customer service experience and office experience preferred.
• Illinois Insurance license for Property & Casualty and Life & Health

Skills Required