Job Description

Benefits:

License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY:

I became a State Farm agent because I wanted to make a meaningful difference in my community, my team, and my family. What I love most about this career is knowing we're there for people during life's most important moments. One of my proudest achievements has been building long-term, trusted relationships with both my customers and my team.



We believe in giving back by sponsoring local schools and community programs. Outside the office, we enjoy team dinners, Top Golf, and outdoor events that keep us connected.



Our team enjoys a flexible schedule and an understanding of family and personal needs, which helps maintain a healthy work-life balance. We invest in professional development through trainings, book studies, and retreats, and offer continuous opportunities for growth in sales, leadership, and management roles.



The people who thrive here are positive, self-motivated, and goal-oriented, thriving in a collaborative, high-energy environment. We celebrate wins with gift cards, bonuses, extra PTO, commissions, and team recognition. What excites me most about bringing on new team members is the chance to coach, develop, and help them build a fulfilling, successful career.

IMPORTANT DETAILS:

We are currently looking to add to our team via an initial Part-Time schedule, with an opportunity to transition to Full-Time after training. This position will begin with approximately 25 hours worked per week (flexible schedule).

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jaime Sicairos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.



We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS:

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. * Bilingual Spanish preferred.