Job Description

Why Russell Cellular?

The pay for the position includes a base rate of $15 per hour plus uncapped bonus potential. We have Customer Service Representatives making up to $19 per hour with the opportunity to make more through uncapped bonuses once training is complete.



Health, dental, vision, and life insurance as well as paid sick days and company holidays Employer matched 401K after 1 year Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018 Employee Assistance Programs 750+ locations in 43 states employing 2,600+ employees Verizon Sales discounts and incentives Opportunity for growth and advancement through training Community involvement opportunities

What will you do in your role?

As a Customer Service Representative, you'll be the first point of contact for Russell Cellular store customers, helping ensure every interaction is smooth, professional, and solution focused. You'll handle an average of 60+ inbound calls a day from retail locations, provide accurate information, resolve customer inquiries, and connect them to the right department -- all while identifying opportunities to recommend products, services, and in-store appointments.

If you enjoy problem-solving, creating positive customer experiences, and working in a fast-paced environment, this is the role for you.



Key Responsibilities

Answer an average of 60+ inbound calls a day from Russell Cellular retail store customers in a professional and timely manner. Identify customer needs and provide effective solutions or direct them to the appropriate department. Promote Verizon products, services, and promotions during customer interactions. Schedule appointments for customers to visit retail stores for product purchases or consultations. Maintain accurate documentation of customer interactions in CRM systems. Consistently meet or exceed performance metrics related to quality assurance, schedule adherence, and sales. Adhere to company dress code standard and maintain a professional appearance.

Qualifications

1+ year of experience in customer service, retail, or call center environment preferred. Strong communication and problem-solving skills. Ability to multitask, think quickly, and maintain professionalism under pressure. Comfortable using computer systems and CRM tools. Sales-minded with a passion for helping customers find the right solutions. Must have a passion for Customer Service and the ability to demonstrate empathy and an upbeat tone

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750+ locations, across 43 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.



Come and join us and be a part of the Russell Cellular success!



Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.