Job Description

Title: Customer Service Associate

Duration: Springdale, AR

Pay range: $18-$21/hr on w2

Shift and days: Mon-Fri 0730-0430 for at least 3 weeks.

This shift is Sun-Tues/every other Saturday 2000 - 0800 only. Actual hours per week will vary.

Note: Prescreen Questions

Describe a time when you were tasked with doing something you were not trained for and how you approached it.

Do you consider yourself a team contributor or individual?

What does the word accountability mean to you?

What does a "full" work day look like to you? (to see if they'll be overwhelmed with the workload/email volume)

This position is 100% on site.

Training will be Mon-Fri 0730-0430 for at least 3 weeks.

Pay is capped at */hr, and cannot exceed- it must match the rest of the team's current payrates.

SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

FULL DESCRIPTION:

Serves as the primary contact between Foods Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Foods, their relationship with its customers and accurate delivery of products to external customers.

REQUIREMENTS: EDUCATION: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.

EXPERIENCE:

Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

SUPERVISORY: N A TRAVEL: NO TRAVEL

Job Type: Contract

Pay: $18.00 - $21.00 per hour

Work Location: In person