Job Description

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

Actively participates in the training of all Customer Service personnel, including new hires Answer phone calls and emails Make outbound phone calls to schedule patients' appointments + this includes making reminder appointment calls
Coordinate with Respiratory Therapist about schedules, patients, and any changes Resolve scheduling conflicts as they occur Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary Requirements:
Strong communication skills Manage both inbound and outbound phone calls positively and professionally + This will include communicating with both patients and internal staff
Carry out oral and written instructions Enter patient and medical information using company software Work both independently and as part of a team Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly Knowledge of scheduling and basic computer skills are preferred Must be local to Clearwater FL home office

Education and Experience:

High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience Clerical or administrative experience a plus Knowledge of health care terminology helpful Basic computer program knowledge
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