*In order to qualify for this Work From Home (WFH) position, you must reside in one of the following states: Colorado, Idaho, Iowa, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, Utah, or Wyoming.*
This position offers a $3,000 sign on bonus paid out as follows: first $500 payment 30 days after hire date, second $1,000 payment 6 months after hire date and third $1,500 payment 1 year after hire date.
This is your opportunity to be the voice of AT&T \xe2\x80\x93 a global leader in communications and technology working from home! As a member of our team, you\xe2\x80\x99ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you\xe2\x80\x99ll help our customers stay connected to what matters the most.
How you\xe2\x80\x99ll make an impact
In this multi-faceted role, you\xe2\x80\x99ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You\xe2\x80\x99ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
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