Job Description

Overview:
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position (Texas and Arizona Residents)
Compensation: $16.00/hour
Paid Training Start Date: Wednesday October 22nd, 2025
Hours of Operation: Monday - Friday 7am-7pm PST
Build Your Future! We are seeking dedicated and empathetic Claims Call Center Agents to join our team remotely in Texas or Arizona. In this role, agents will manage inbound phone inquiries and consultations related to claims, both pre- and post-application, ensuring that every customer interaction is handled with professionalism, empathy, and exceptional service. Agents will utilize SCE-provided training materials, scripts, and guides to deliver accurate, efficient, and courteous support.
Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

• Customer Service & Consultation: Handle inbound calls regarding claims inquiries, providing clear, courteous, and empathetic support to all customers.
• Claims Process Expertise: Apply knowledge of the claims process, utilizing training materials, scripts, and guides to resolve customer questions accurately.
• Documentation & Note-Taking: Record detailed, accurate notes of all customer interactions directly into the processing database, ensuring completeness and accuracy.
• Appointment Scheduling: Coordinate appointments using the designated scheduling tool when required, ensuring convenience and clarity for customers.
• Eligibility Verification: Verify APN (Assessor's Parcel Number) sites via the established LA County website to determine customer eligibility for programs.
• Continuous Learning & Compliance: Maintain up-to-date knowledge of claims procedures and adhere to all policies, procedures, and compliance requirements.

Qualifications:

• High School Diploma required
• 1 - 2 Previous call center/customer service experience required
• Strong empathy and patience with the ability to communicate with courtesy and professionalism
• Ability to actively listen, troubleshoot, and provide thoughtful solutions to customer concerns
• Ability to provide a best-in-class customer service experience
• Excellent interpersonal, written, and oral communication skills
• Detail-oriented with excellent documentation and organizational skills
• Ability to work in a team fostered environment
• Comfortable working in a customer-focused environment
• Experience using various communication tools (voice, chat, email)
• Ability to navigate online tools and resources accurately
• Proficient personal computer skills, including Microsoft Office

Why Join Us:
This remote role offers the opportunity to make a meaningful impact on customers' experiences by combining technical proficiency with exceptional customer care. If you are passionate about helping others and providing outstanding service with empathy, we would love for you to apply.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:
*Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP Pay Range: USD $16.00 - USD $16.00 /Hr.

Skills Required