Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our Body Shop team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be proficient in data entry, and have experience in call center environments.

Auto industry experience a plus!

Duties

Respond to customer inquiries via phone, email, or chat with professionalism and courtesy Handle outbound calling campaigns to follow up with clients or promote services Provide accurate information regarding products, services, and account details Assist customers with troubleshooting issues, processing estimates, or resolving complaints Maintain detailed records of customer interactions using data entry tools and CCC systems Support client services by coordinating appointments, processing payments, or updating account information Demonstrate excellent phone etiquette and communication skills during all interactions Collaborate with team members to improve service delivery and resolve complex customer issues Perform basic analysis of customer feedback to identify areas for service improvement

Requirements

Proven experience in customer support, call center roles, or client services preferred Strong communication skills, including active listening and clear articulation Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills Ability to handle data entry accurately and efficiently with good typing speed (minimum required) Experience with outbound calling and customer follow-up strategies is a plus Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively Knowledge of sales techniques and cash handling procedures is advantageous Excellent phone etiquette and interpersonal skills to foster positive customer relationships Ability to work independently as well as part of a team in a fast-paced environment
This role is ideal for motivated individuals who enjoy helping others and thrive in dynamic settings. We value diversity and encourage applicants with varied backgrounds to apply.

Pay: $18.00 - $23.00 per hour

Expected hours: 40 - 50 per week

Benefits:

Health insurance On-the-job training
Work Location: In person