Job Description

Overview

Join our dynamic team as a Customer Service Representative and become the friendly voice that helps clients navigate their needs with confidence! In this energetic role, you will be the frontline ambassador, providing exceptional support and building lasting relationships with diverse customers. Your enthusiasm, communication skills, and problem-solving abilities will drive positive experiences and promote customer loyalty. This paid position offers an exciting opportunity to develop your skills in a fast-paced, client-focused environment while making a real difference every day.

Key responsibilities and required qualifications include:

Proven experience handling

large-volume transloading projects

Strong working knowledge of

Warehouse Management Systems (WMS)

Hands-on experience with

quoting, rating, and customer billing

Direct experience coordinating with

drayage carriers

, including: Ensuring Delivery Orders (DOs) are issued correctly Managing port-related charges such as

demurrage, per diem, and terminal fees

Ability to work

independently

with minimal supervision while maintaining accuracy under pressure Strong attention to detail and excellent organizational skills Minimum

2+ years of relevant logistics, warehouse, or 3PL experience

Requirements

The ideal candidates should be

bilingual in Mandarin and English

, as a significant portion of our client and carrier communication requires fluency in both languages. These roles will be critical in managing daily transloading activities and ensuring accurate coordination across multiple stakeholders.
Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off
Work Location: In person