Job Description

Job Overview

We are seeking a dynamic and customer-focused

Customer Service Representative

to join our team. This role involves engaging with clients via phone and digital channels to provide exceptional support, resolve inquiries, and promote our services. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Bilingual abilities and experience in call center environments are highly valued. This position offers an opportunity to develop your customer support skills within a professional setting, contributing to overall client satisfaction and loyalty.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat platforms Provide accurate information regarding products, services, and account details Assist clients with troubleshooting issues and resolving complaints effectively Conduct outbound calling campaigns to follow up with customers or promote new offerings Maintain detailed records of interactions using data entry and CRM systems Handle cash transactions accurately when necessary Demonstrate excellent phone etiquette and communication skills during all interactions Collaborate with team members to improve service processes and customer experience Perform basic analysis of customer feedback to identify areas for improvement

Experience

Prior experience in call center or customer support roles is preferred but not required; training will be provided Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills Strong typing skills for efficient data entry and documentation Experience with outbound calling and client services is advantageous Multilingual abilities, especially bilingual in English and another language, are highly desirable Knowledge of sales techniques and customer relationship management (CRM) software is a plus Excellent communication skills, including active listening and clear verbal expression Ability to handle multiple tasks simultaneously while maintaining professionalism and patience
Job Type: Full-time

Pay: $22.70 - $27.34 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Work from home
Work Location: In person