Customer Service Representative Perry Lane

Brunswick, GA, US, United States

Job Description

BRUNSWICK, GA


Our number one priority is to serve customer needs in a courteous and professional manner.


Our CSRs are not just cashiers. Our CSRs are required to do the following.


Provide a friendly greeting to all customers

upon entering the storeor on the phone.

Get to know your customers, learn, and use their name.

Go out of your way to make customers feel important and valued.

Move quickly to provide fast yet, friendly service.

Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.

Thankcustomers for their business and invite them back.


Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. Additional responsibilities include:


Cleaning & Housekeeping: Inside




Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked


Trash Cans: Emptied, clean and bags tucked out of site


Doors, windows, walls, shelves, and sills.


Floors: Sweep and mop, free of trash, spills, and stains


Coolers: Doors and shelves cleaned free of stains and spills


Rugs: Swept and free of trash


Transaction Counter: Clean and organized. Remove items not for sale.


Shelves: Clean and dust free


Food Service Area: Equipment and prep area clean and organized


Back office and cooler neat and organized


Coffee and Fountain Area: Clean, free of spills and trash


Merchandise: Clean and dust free


Cleaning & Housekeeping: Outside




Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds


Windows & Doors: Clean, no faded or unauthorized signs


Entrance Sidewalk: Clean, stain and trash free


Trash Cans: Clean, not overflowing, and bags tucked out of site.


Fuel Islands: Clean dispensers and nozzles.


Squeegies & towels on all islands, windshield buckets clean and full


Merchandising




Stock, front, and face all merchandise


Bag Ice


All merchandised priced


Cooler fronted and labels faced


Stock fountain, cooler, and freezer, condiments


Brew Coffee


Check and remove out of date merchandise


Move and build displays.


Sales Counter: Proper Cig. display, products priced


Stock lottery supplies and cigarettes


Change bag in box syrup on fountain


Accounting/Legal




Proper cash & credit card, refund, and shift procedures including cash drops and safe operations


Basic math computation to count back change


Adhere to policies on age restricted product sales


Inventory Control: observe and react to shoplifters and gas theft


Misc.




Check in vendors


Maintain safe environment - gas spills, emergency stop, slips, falls, lifting procedures


Attend store meetings and view website


Log and report maintenance issues to manager immediately


Position Requirements:




Ability, Education, and/or Related Work History


Must be in physically good shape and able to lift bend and stand up to eight hours.

Must be able to bend/squat/twist/stoop/kneel and reach forward.

Must be able to work in a cooler at a temperature of 32 degrees.

Must be able to lift 50 lbs.

Must be able to push/pull 45 lbs.

Must be able to do basic math.

Must be able to speak, read and write English and communicate with customers in English.

Be able to climb a two to five foot ladder and maintain balance

to clean windows and

stock and arrange coolers and shelves, hang and/or change signs in and around store.

Must be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.

Equal Opportunity Employer

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Job Detail

  • Job Id
    JD6031322
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brunswick, GA, US, United States
  • Education
    Not mentioned