Job Description

CityBus is seeking a friendly and reliable

Customer Service Representative

to assist passengers and promote a positive public image of our transit services. In this role, you'll provide information about routes and schedules, respond to customer questions and feedback, and help ensure every rider has a great experience.

Schedule:

Monday: 2:30 PM - 8:40 PM Tuesday: 2:30 PM - 8:40 PM Saturday: 2:30 PM - 8:40 PM

What We're Looking For:

Strong communication and customer service skills Attention to detail and a professional attitude Basic computer skills (Microsoft Office) Prior customer service experience preferred

Join a team that keeps our community moving!


CityBus is an Equal Opportunity Employer.

Qualifications

High school diploma or equivalent preferred. Minimum of one (1) year in a customer service role. Must pass required drug screen and background checks and be able to lift up to 40 lbs. occasionally.

Core Competencies

Customer Experience Focus:

Demonstrates a sincere dedication to providing an outstanding customer experience with a courteous and supportive approach.

Communication Skills:

Effectively conveys information verbally and in writing, ensuring clarity and understanding across all interactions.

Problem-Solving Ability:

Analyzes customer inquiries to offer viable solutions, applying knowledge of CityBus services to assist with trip planning and issue resolution.

Team Collaboration

- Works harmoniously with co-workers, promoting a positive team environment that enhances overall customer service.

Adaptability

- Adjusts quickly to changing circumstances, such as service interruptions or unexpected customer needs, while maintaining professional composure.

Attention to Detail

- Executes tasks accurately, especially in handling fare media, sales logs, and customer records, to ensure operational consistency. *

Technical Proficiency

- Demonstrates the ability to learn and utilize relevant computer applications and software to support efficient customer service operations.