Job Description

The Customer Service Representative is a full-time, permanent position in the Oxford Utilities. The immediate supervisor for this position is the Business Manager. The person in this position is supervised on a daily basis and has no supervisory authority. The Customer Service Representative works regular hours year-round with occasional overtime and night work. There is no shift work for this position. The person in this position is not on call. 100% of the work for this position is indoors in an office environment. The position has accountability for monetary issues related to the work for which this position is responsible.



There is no exposure to chemicals and/or hazardous materials. The person in this position must have a high school diploma or its equivalent. The stress level associated with this position is moderately high and may be higher during certain period of the year. Physical work involved with this position includes, sitting and standing for extended periods of time.



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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Eyesight corrected to 20/20.



Cannot be clinically listed as colorblind.



Required lifting of items up to 50 pounds in weight.



Required periods of time.



Able to stoop, bend, reach, lift, or kneel in limited space.



Manual dexterity.



Ability to successfully pass an extensive medical and psychological examination.



Hearing requires no more than a 20 decibel hearing loss in hearing range from 500 MHz to 2000 MHz., no more than a 30 decibel hearing loss in hearing range from 2000 MHz. to 3000 MHz., and no more than a 40 decibel hearing loss in hearing range 3000 MHz. to 3500 MHz.



The employee must occasionally lift or move items up to a weight of 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Selection Guidelines

Formal application, rating of education and experience; Oral interview and background investigation; and job related tests may be required.



The duties listed above are intended to be used only as an illustration of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.



The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job may change.

Purpose of Position

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The Customer Service Representative is responsible for collecting payments from customers, balancing the cash drawer daily, taking requests for utility services and answering the telephones and assisting customers.



This is an extremely visible position. The ultimate responsibility of every employee is to serve the customers in a friendly, courteous manner and to maintain a positive relationship with fellow workers.

Supervision Received

The immediate supervisor for this position is the Business Manager.

Supervision Exercised

None

ESSENTIAL FUNCTIONS

Receive and process payments from customers over counter, in night depository, and through the mail and ensure proper accounts receive credit. Payments include all electric, water, sewer, sanitation bills, security deposits, various fees for services such as water and sewer taps, temporary electric service, collection charges, etc.



Receive and process all requests for service connections and disconnections from customer for electric, water, sewer and sanitation. Responsible for making sure all necessary information is on form and accurately typing this information into computer and dispatching or printing the service order for serviceman to complete. Upon completion, matches service order to appropriate application and reviews for accuracy.



Answer phones and assist customers in a friendly, courteous manner and take accurate messages in a businesslike manner.



Communicate with other customer service personnel and serviceman of payments and orders to aid in working delinquent list and requests for connection and disconnection.



Other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of general office practices and procedures.


Knowledge of customer accounts and billing procedures.


Skill in handling payments, fees and deposits for utility services.


Skill in the use of a computer, cash register, ten (10) key calculator, photocopier, telephone.


Communicate effectively with residents, officials, other City employees, etc. both orally and wri tten.