Job Description

Overview

Join our dynamic team as a Customer Service Representative & Order Processing specialist! In this energetic role, you will be the frontline ambassador for our company, delivering exceptional client support and ensuring seamless order management. Your enthusiasm and communication skills will drive positive customer experiences, foster loyalty, and contribute to our company's success. This paid position offers a vibrant environment where your multitasking abilities and passion for service will truly shine.

Responsibilities

Provide outstanding customer support via phone, email, and chat, addressing inquiries with professionalism and enthusiasm. Process customer orders accurately and efficiently using our order management systems, ensuring timely fulfillment. Maintain detailed data entry records, updating client information and order statuses with precision. Utilize strong communication skills to clarify customer needs, explain product details, and resolve issues promptly. Manage outbound calling campaigns to follow up on orders, gather feedback, or promote new products or services. Demonstrate excellent phone etiquette and active listening to build rapport and trust with clients. Support client services by handling cash transactions when necessary with accuracy and integrity. Collaborate with team members to analyze customer feedback and identify opportunities for process improvements. Use Microsoft Office tools to prepare reports, track performance metrics, and document customer interactions. Uphold high standards of professionalism in all interactions, ensuring a positive brand image at every touchpoint.

Requirements

Multilingual abilities are highly valued; fluency in English is essential, with additional languages considered a strong asset. Previous experience in call center environments or customer support roles is preferred; familiarity with outbound calling is a plus. Strong sales aptitude with the ability to upsell or recommend products confidently. Excellent communication skills--both verbal and written--with a friendly, professional demeanor. Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and documentation tasks. Demonstrated call center experience or background in client services that showcase your ability to handle diverse customer needs effectively. Attention to detail in data entry tasks such as typing accuracy and record keeping. Good analysis skills to assess customer feedback and identify trends or issues requiring attention. Ability to handle cash transactions accurately when required, demonstrating trustworthiness and integrity. Strong phone etiquette combined with active listening skills to ensure clear understanding of customer requests. Join us to make a meaningful impact through exceptional service! We're dedicated to supporting your growth while providing an engaging work environment where your skills can thrive.
Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance
Work Location: In person