Job Description

Radiant Consulting is seeking motivated Customer Service Representatives to support the AT&T Fiber customer experience team. This role focuses on high-quality Customer Service, accurate communication, and consistent support for AT&T customers regarding service inquiries, billing questions, account assistance, and general AT&T Fiber support needs.

This opportunity offers hands-on training, clear performance expectations, and long-term growth potential within Radiant Consulting's AT&T campaign.

As a Customer Service Representative, you will assist AT&T Fiber customers through approved communication channels, delivering accurate service information, resolving issues, and ensuring a smooth, compliant Customer Service experience. You will work within established AT&T procedures and maintain professionalism in every interaction.

Customer Service Representative Key Responsibilities

Respond to AT&T Fiber customer inquiries regarding service, billing, and account details Deliver precise, professional Customer Service that aligns with AT&T quality standards Provide clear explanations of AT&T Fiber product features, troubleshooting steps, and available support options Assist customers with account updates, plan adjustments, payments, and general support Document all AT&T Fiber customer interactions using approved systems and reporting tools Escalate complex issues as needed while maintaining compliance and service accuracy Collaborate with team members to meet Customer Service performance goals and enhance customer satisfaction Uphold brand-aligned communication and professionalism in every AT&T customer interaction
Customer Service Representatives Qualifications

High school diploma or equivalent required; additional education in Business, Communications, or related fields preferred 1-2 years of Customer Service, Customer Support, or call center experience preferred (training provided) Strong verbal and written communication skills to support AT&T Fiber customers effectively Ability to work in a structured environment with defined metrics, quality expectations, and performance standards Excellent attention to detail when managing AT&T account information and documentation Problem-solving mindset with the ability to follow Customer Service procedures accurately
Preferred Skills

Strong interpersonal skills and a professional, customer-focused approach Ability to handle AT&T Fiber support inquiries calmly and efficiently Team-oriented mindset with initiative, accountability, and reliability Interest in career development and advancement within a corporate, performance-based environment
If you are looking for a professional environment with long-term growth opportunities, we encourage you to apply today!

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Work Location: In person