Job Description

Summary

This Customer Service Representative position will provide support to the Accounts Receivables, Credit and Customer Service functions in order to assist with the growth of the business. This position will also ensure customer satisfaction and customer retention by developing relationships through customer engagement.

Essential Job Duties

Process customer payments and maintain storage with strict adherence to data security protocols. Address complex customer inquiries and problems. Explain complex matters to ensure customer satisfaction and retention. Respond to customer questions, explain available services, correct errors, provide information on pricing. Update customer and third-party portal information including invoicing, PO confirmations and invoice research. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Coordinate tax certificate processing and storage of exemption certificates. Process tax adjustment batches to customer accounts. Analyze a customer's needs and make referrals for follow up or additional information as needed. Other duties as assigned.

Required Qualifications

- Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

This position requires a high school diploma or equivalent. Must have three to five years of experience.

Knowledge, Skills and Abilities -

May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Proficient in Microsoft Office products - specifically Excel, and Outlook. Experience with transport billing software is a plus. Critical thinker with exceptional attention to detail. Excellent problem-solving skills. Excellent communication skills, both verbally and in writing. Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously. Ability to develop and maintain business relationships. Ability to work independently.

Work Environment

- Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

General office conditions. Exposed to moderate noise levels.

Physical Abilities -

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required to use close vision and be able to focus. Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. * Regular attendance is a necessary and essential function.