Job Description

Customer Service Representative

Location:

Minnetonka, MN

Department:

Sales

About Rapala

At

Rapala

, we're driven by a shared passion for the outdoors and a commitment to quality that has made us a trusted name among anglers and outdoor enthusiasts around the world. From legendary lures and performance fishing gear to a full range of trusted brands across the Rapala VMC portfolio, we're dedicated to helping people experience the thrill of the catch.

We're looking for a

Customer Service Representative

who will play a key role in supporting our

rep groups, dealers, and distributors

--delivering exceptional service that reflects the same precision and reliability found in every product we make.

Position Summary

The

Customer Service Representative

serves as a vital link between Rapala's internal teams and our external sales partners. This role ensures a smooth flow of information, efficient order processing, and outstanding service to our network of independent sales reps, retail dealers, and distribution partners. The ideal candidate is organized, customer-focused, and passionate about building relationships in a fast-paced, team-oriented environment.

Key Responsibilities

Partner Support:

Serve as the primary customer service contact for rep groups, dealers, and distributors, providing accurate information on orders, pricing, product availability, shipping status, and current promotions.

Order Management:

Enter, track, and manage purchase orders through to delivery, ensuring accuracy and timely fulfillment.

Issue Resolution:

Investigate and resolve order, invoice, and shipping discrepancies by collaborating with internal departments including logistics, accounting, and sales.

Relationship Building:

Foster strong, long-term partnerships through responsive communication and a service-first approach that reinforces Rapala's reputation for reliability and trust.

Sales Collaboration:

Work closely with sales and planning teams to support urgent customer requests, seasonal programs and new product launches.

Reporting & Analysis:

Monitor open orders, backorders, and service metrics; prepare reports for internal teams and management as needed.

Continuous Improvement:

Identify opportunities to streamline workflows and enhance the customer experience.

Qualifications

Associate's or Bachelor's degree preferred, or equivalent professional experience. Customer service, order management, or sales support experience preferred --Ideally in the

sporting goods, outdoor recreation, or consumer products industries

. Strong written and verbal communication skills; capable of handling multiple priorities with attention to detail. Experience with

ERP/CRM systems

(such as SAP, JD Edwards, or Salesforce) a plus. Proficiency with Microsoft Office (Excel, Outlook, Word, Teams). A proactive, problem-solving mindset and genuine enthusiasm for teamwork and customer satisfaction.

What We Offer

Competitive pay and comprehensive benefits package Opportunities for growth within a global organization A collaborative, team-oriented workplace built on respect, integrity, and a love for the outdoors Employee discounts on Rapala VMC Products

Join the Rapala Team

If you're passionate about delivering excellent service, thrive in a fast-paced environment, and want to contribute to a legacy brand that inspires anglers and outdoorsmen worldwide, we'd love to hear from you.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off
Work Location: In person