Job Description

POSITION OVERVIEW

The job is located in Medina, OH, must be able to reliably commute.

We're expanding our Customer Experience team with a driven, resourceful, and fitness-minded

Customer Service Representative

who thrives in a fast-paced, professional, and collaborative environment. This is a

full-time, in-office position

ideal for someone who values structure, teamwork, and hands-on engagement with operations. If you are someone who likes to workout in the gym, then this is the job for you!

As a key member of our front-line operations, you'll serve as the voice of Landmark Athletics--providing immediate, accurate, and professional support to our customers across phone and email channels. You'll manage everything from product inquiries and logistics questions to technical troubleshooting and order support, ensuring every customer interaction reflects the quality of our brand.

You'll also serve as a backup to our Logistics Manager, supporting shipping administration, carrier and assembly contractor coordination, and other logistics-related functions as needed.

Above average administrative and organizational skills are necessary for this position. Personable skills are required, as well as integrity and accountability. As a Customer Service representative you will need to work with a variety of software programs and conduct data entry. If you do not understand these programs, you will be required to learn them and display a working knowledge of them. If you are proficient in Microsoft Excel or Google Sheets, then you will 'excel' in this position (ha!).

Must be able to travel for work if and when required, such as for trade shows. Ample notice in advance will be given if and when.

KEY RESPONSIBILITIES

Provide prompt, professional assistance to customers via phone and email. Troubleshoot and resolve product-related questions with clarity and accuracy. Manage order updates, logistics tracking, and customer delivery & assembly communications. Coordinate with internal teams (Sales, Logistics, Technical Support) to ensure seamless customer experiences. Support logistics and administrative functions as a secondary point of contact to the Logistics Manager. Maintain organized records of customer communications and resolutions. Identify and report recurring issues to improve internal processes and customer satisfaction. Other roles not inconsistent with the position

SCHEDULE

Full Time, Monday to Friday, 8 hour shift 9am-5pm

BENEFITS

Health Care Reimbursement (ICHRA) Paid holidays off 10 Days PTO

EDUCATION REQUIREMENTS & EXPERIENCE

Minimum 2+ years in a Customer Experience related role Combination of education/experience represented by at least an Associate's Degree or Bachelor's Degree in a Business Related Field

QUALIFICATIONS, WHO YOU ARE

Empathetic ability to resolve customer concerns in an authoritative but diplomatic manner Excellent verbal and written communication skills Strong work ethic, integrity, and professional demeanor Excellent problem solving skills, able to think critically while under pressure Strong skills in Microsoft Office or Google Suite products, such as Excel or Google Sheets Organized Self motivated Basic understanding of business Math is required Enthusiastic A passion for fitness, or strength training is

strongly preferred

--we're looking for someone who shares our customers' enthusiasm for performance.

LANDMARK ATHLETICS

We are a growing, trend-setting, 16 year old company now based out of Medina, Ohio with additional operations in Canada. Offering a one-stop-shop in design and product/material supply to our clients. We consult, design, and build out fitness facilities of any size. Whether a customized home gym, a large scale health club or university strength facility. Using the latest technology and our expertise in design, and knowledge of the inner workings of the fitness industry; we help business owners achieve their goals in setting up a profitable gym/studio of their own. We are set up as both a B to B and a B to C sales company. We work as a team and are unique in our agility and how we react to our team's feedback and customer's input to change and evolve and stay ahead of the curve.

Job Type: Full-time

Pay: $35,000.00 - $39,000.00 per year

Benefits:

Health insurance On-the-job training Paid time off
Experience:

Customer service: 2 years (Required)
Ability to Commute:

Medina, OH 44256 (Required)
Work Location: In person