Job Description

About KitchenDance

KitchenDance is a growing, family-style company specializing in high-quality foodservice and bakery packaging solutions. We support professional kitchens, bakeries, caterers, and foodservice operators across the country via shipping direct and supplying companies such as US foods, Sysco and Gordon Food Service

Just as important as what we sell is

how we work

. KitchenDance is a small, close-knit team where employees are genuinely valued, supported, and heard. We believe in mutual respect, collaboration, and a hands-on approach where everyone plays a meaningful role in the company's success. If you're looking for a workplace that feels personal, supportive, and purpose-driven, KitchenDance is a place you can grow and thrive.

Job Overview

We are seeking a superstar that is dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be highly organized, and have a passion for delivering outstanding client experiences. Bilingual abilities and experience in call centers or sales are highly valued to help us better serve our diverse customer base.

Responsibilities

Handle inbound and outbound calls with professionalism and courtesy, utilizing excellent phone etiquette Assist customers with inquiries, complaints, and product or service information in a timely manner Maintain accurate records of customer interactions through data entry and CRM systems Support sales efforts by identifying customer needs and promoting relevant products or services Process orders for customers via telephone or email Collaborate with team members to resolve complex issues and improve overall customer support processes Follow up with clients to ensure their concerns are addressed and their needs are met Utilize Microsoft Office tools to prepare reports, correspondence, and documentation as needed Demonstrate strong communication skills to effectively convey information both verbally and in writing

Skills

Multilingual or bilingual proficiency (English required; additional languages are a plus) Excellent customer support and client service skills Strong data entry, typing, and computer skills with proficiency in Microsoft Office suite Experience in call center environments or outbound calling preferred Sales experience or ability to upsell products/services effectively Good analysis skills to assess customer needs and provide appropriate solutions Exceptional communication skills, including active listening and clear articulation Ability to handle cash transactions accurately when required Professional demeanor with good phone etiquette and interpersonal skills
Must have at least two years experience with customer service, e-commerce service experience a plus.

Join our team if you are passionate about delivering exceptional customer service in a dynamic environment. We value proactive communication, attention to detail, and the ability to adapt quickly to meet client needs.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance
Work Location: In person