Job Description

Job Summary:

We're looking for a motivated Customer Service Representative to join our team! You'll be the first point of contact for our customers, helping with inquiries, resolving issues, and processing orders quickly and accurately. The ideal candidate is a great communicator who enjoys building positive relationships and ensuring every customer has an exceptional experience. If you're passionate about providing outstanding service and thrive in a fast-paced environment, we'd love to hear from you!

Minimum Qualifications:

High school diploma or equivalent. Proven experience in a customer service role, preferably in a call center environment. Strong verbal and written communication skills.

Preferred Qualifications:

Experience with customer relationship management software. Additional certifications in customer service or related fields. Bilingual abilities are a plus.

Responsibilities:

Respond to customer inquiries via telephone and email in a timely and professional manner. Process customer orders and manage customer accounts accurately. Resolve customer issues and complaints by identifying the root cause and providing effective solutions. Maintain detailed records of customer interactions and transactions. Collaborate with team members and other departments to ensure a seamless customer experience.

Skills:

In this role, the ability to work in a fast-paced environment is essential, as representatives will often handle multiple inquiries simultaneously. Verbal communication skills are utilized daily to engage with customers, ensuring clarity and understanding during interactions. Problem resolution skills are critical for addressing customer complaints effectively, allowing representatives to turn negative experiences into positive outcomes. Oral and written communication skills are employed to document customer interactions and provide follow-up information as needed. A positive attitude is vital, as it helps to create a welcoming atmosphere for customers and encourages repeat business.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Education:

High school or equivalent (Required)
Experience:

Customer service: 1 year (Preferred) Call center: 1 year (Preferred) Multitasking: 1 year (Preferred) Attention to detail: 1 year (Preferred)
Work Location: In person