Job Description

Responsibilities:

Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer's travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells Achieve personal sales goals while supporting the goals of the team Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Keep work area organized and free of clutter
Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

401(k) Health insurance Paid time off
Work Location: In person