Job Description

Acadian Total Security, a division of Acadian Companies, is seeking candidates for a Customer Service Representative I to join their team in Lafayette, LA.

This will be a full-time, in-office position.

JOB FUNCTIONS

1

Responds to customer questions and concerns.

2

Resolves and/or escalates customer complaints and issues.

3

Updates and verifies customer information.

4

Minor troubleshooting on equipment issues.

5

Processes customer leads and new orders.

6

Processes cancellation requests.

7

Upgrades/upsells existing customers.

8

Processes new account data and data verification.

9

Assists other departments as deemed necessary by management.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required.



High School diploma or GED.

Must be PC literate with some familiarity with MS Word and Excel.

Strong organizational skills.

Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

INTERPERSONAL REQUIREMENTS

:



Maintain social, ethical and organizational norms.

Achieve accomplishment of all task details, no matter how small.

Maintain good personal motivation; develop a sense of ownership of job tasks and results.

Must have a sense of urgency for all work performed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.