Customer Service Representative

Customer Service Representative Iwae

Hickory, KY, US, United States

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Job Description

Job Summary:

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers' problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Education and Experience:

High school diploma or equivalent.

Customer service experience preferred.

Bilingual (English/Spanish) preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Ingram's Water & Air Equipment, LLC is an Equal Opportunity Employer. Background check and negative result drug test are required for any candidate given a job offer for hire.

Job Type: Full-time

Pay: From $12.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance
Shift availability:

Day Shift (Preferred)
Ability to Commute:

Hickory, KY 42051 (Required)
Work Location: In person

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