Job Description

Customer Service Representative / Inside Sales Representative - 1

The Opportunity

Stevens Equipment Supply, a member of Daikin Industries, is seeking a professional, skilled individual for our Customer Service Representative / Inside Sales Representative to join our team at our Salt Lake City, UT location. The CSR/Inside Sales Representative sells the organization\xe2\x80\x99s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers\xe2\x80\x99 needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Continuously increase sales while increasing overall customer satisfaction. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization\xe2\x80\x99s policies, procedures, practices, products, and services. The CSR/Inside Sales Representative partners with regional Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at and submit your resume.

About Our Company

Stevens Equipment Supply, a member of Daikin Industries is a wholesale distributor of equipment, parts, and supplies to diverse industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration based in Eagan, Minnesota. We pride ourselves on \xe2\x80\x9cDelivering hassle-free, customer-first solutions\xe2\x80\x9d in the form of best-in-class equipment from top manufacturers including Daikin, Goodman/Amana, and many more.

Why work with us?

Benefits are effective on day one for all full-time direct hires

Training programs are available to help guide team members and develop new skills

Growth Opportunities - there are immense opportunities to grow your career

You will be part of a Global Company - our family brands are backed by

Responsibilities

May include:

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service includes product/order information, sales, warranties, and returns.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization\xe2\x80\x99s policies Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Monitor competitive activity and trends within territory.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
• Perform additional projects as assigned

Nature & Scope:

• Works within well-defined instructions

Qualifications

Knowledge & Skills:

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.

• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills
• Effective verbal and written skills \xe2\x80\x93 must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
• Ability to understand and follow procedures, work instructions and company policies

Experience:

• 1 \xe2\x80\x93 3 years of progressive sales experience
• 2+ years customer service experience

Education:

• High School diploma or GED equivalent, some college preferred

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.
• May travel occasionally to customer sites, training events, company related meetings, etc. \xe2\x80\x93 estimated 20%

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person\xe2\x80\x99s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Postal Code

84104

Daikin