Job Description

Join Our Team as an Experienced Customer Service Representative!


Are you a tech-savvy, mechanically curious customer service pro looking for a rewarding career with room to grow? We're a dynamic industrial distribution company seeking a motivated individual who thrives in a supportive environment.


In this role, your computer skills and technical mindset will shine as you help our customers efficiently and effectively. Enjoy the rare work/life balance of a Monday-to-Friday schedule while developing your expertise in a growing company that values your contributions and supports your success.


If you're ready to join a team that empowers you professionally and values your personal time, apply today and take the next step in your career!

SUMMARY:

Under general supervision, the Customer Service Representative II plays a crucial role in delivering outstanding service by accurately understanding and meeting customer needs. Your day-to-day will include handling work order requests, collaborating with vendors to obtain pricing and provide accurate quotes, placing purchase orders, and tracking lead times and ETAs to keep customers informed.


You'll be the vital point of contact answering phones and responding to emails, while researching products and solutions to ensure the right fit for our customers. Your technical aptitude and computer proficiency will help you succeed in this fast-paced, detail-oriented role.


As a trusted team member, you may also mentor less experienced representatives or support key customers, contributing to the company's focus on growth and customer satisfaction.


Enjoy a supportive work culture with excellent work/life balance--Monday through Friday--and ample opportunities for professional development within a respected industry leader.

JOB DUTIES:

Places customer orders via telephone, fax, email, electronic methods. Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. Performs other duties as assigned. Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required.

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.


Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!


GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.