Job Description

Job Summary

The Customer Service Representative II has worked in the Graphic/Printing industry for at least two years or holds a degree in a closely related field. The CSR receives and enters orders for book manufacturing, provides customer with prompt feedback about file-readiness, available materials, schedule, and other production-related issues.

Responsibilities include but are not limited to the following:

Work with sales representatives, production staff, suppliers and customers on projects to gather technical specifications for book manufacturing Send clear, timely, and professional oral and written communication to internal and external customers Prepare orders and write accurate job instructions to production staff Advise customers best course of action to achieve desired quality level and delivery date Relay information about best practices for file preparation and printing processes Inform customer of material and shipping options Maintain existing customer relationships and nurture new ones Other duties as assigned by department manager
Qualifications

At least two years of experience with digital printing or book production Proficient user of Microsoft Office programs, particularly Excel Professional demeanor and excellent communication skills Capable of working both independently and as an effective team member Detail-oriented Able to prioritize and multi-task
Reports to Customer Service manager

Interested candidates--please respond with resume and contact information.

Job Type: Full-time

Work Location: In person