Job Description

Open shifts including days, nights and weekends.

Company Overview

We are a locally owned towing company serving Henderson, Las Vegas, and surrounding areas. Our company is growing, with a new location in Southwest Las Vegas. We take pride in providing prompt, professional, and reliable service to our customers and community partners. We are looking for motivated and dependable individuals to join our team as Customer Service Representatives.

Position Summary

The Customer Service Representative is the first point of contact for customers, law enforcement, and insurance partners. This role involves assisting callers and walk-in customers, processing vehicle releases, dispatching tow calls, and maintaining accurate records. Training will be provided for the right candidate--no experience required. Some prior exposure to customer billing, Excel, or basic accounting tasks is preferred but not required.

Key Responsibilities

- Answer incoming calls and assist customers courteously and efficiently.

- Greet and help walk-in customers, verify paperwork, and process vehicle releases.

- Dispatch calls to drivers and maintain communication to track job status.

- Communicate with police departments, insurance companies, and motor clubs.

- Record customer interactions, vehicle details, and payment information accurately.

- Handle customer payments, issue receipts, and verify ownership documentation.

- Assist with customer billing-related tasks such as entering charges, verifying amounts, and updating payment records using Excel or similar software.

- Keep the office and waiting area organized and professional.

- Assist with light administrative duties and data entry as needed.

- Maintain a calm and professional demeanor in all customer interactions.

Qualifications

- No experience required; training provided for reliable and motivated candidates.

- Strong communication and multitasking skills.

- Basic computer and typing proficiency.

- Some experience with customer billing, Microsoft Excel (data entry and simple spreadsheets), or basic accounting tasks (such as posting payments or reconciling simple records) is a plus.

- Dependable, detail-oriented, and able to work in a fast-paced environment.

- Must be 18 years or older and able to pass a background check.

- Must be able to train during the weekdays prior to night and weekend schedule.

Schedule

- Full-time positions available for evening and overnight shifts.

- Weekend and holiday availability may be required.

Compensation

- Competitive hourly rate based on experience.

- Overtime and advancement opportunities available.

How to Apply

All applicants can apply directly through Indeed. Please include a cover sheet.

Pay: $17.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Vision insurance
Location:

Henderson, NV 89011 (Preferred)
Shift availability:

Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person