Job Description

Job Overview

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and solutions to our valued clients. Your energy, communication skills, and problem-solving abilities will drive positive customer experiences and foster long-term relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a real difference for our customers.

Responsibilities

Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information with enthusiasm and professionalism. Assist clients in navigating our services, ensuring their needs are met efficiently and effectively. Conduct outbound calling campaigns to follow up with customers, gather feedback, or promote new offerings. Maintain accurate records of customer interactions through data entry and CRM systems using Microsoft Office tools. Handle cash transactions and process payments accurately when required. Demonstrate excellent phone etiquette and communication skills to create a welcoming experience for every caller. Collaborate with team members to share insights, improve processes, and enhance overall client satisfaction.

Requirements

Multilingual abilities are highly desirable to serve a diverse customer base effectively. Proven experience in call center environments or customer support roles is preferred. Strong sales aptitude with the ability to upsell or promote products/services when appropriate. Bilingual proficiency in English and another language is a plus. Excellent communication skills--both verbal and written--with active listening capabilities. Proficiency in Microsoft Office applications (Word, Excel) and general computer skills. Experience with outbound calling, data entry, and call center operations is advantageous. Demonstrated analysis skills to identify customer needs and recommend suitable solutions. Knowledge of phone etiquette, customer service best practices, and client services standards. Join us as a Customer Service Representative where your proactive attitude and dedication will help us deliver outstanding service every day! We value energetic individuals who thrive on building positive relationships and contributing to our team's success.
Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off
Work Location: In person