Job Description

Orlando Food Sales Inc. (OFS) is seeking a detail-oriented Customer Service Representative to manage day-to-day customer support activities and ensure seamless experience for our customers. This role is a part of the Operations department and reports to the Customer Service Manager. The Customer Service Representative works closely with the Sales Team and other internal departments to process orders accurately, maintain data integrity, coordinate logistics, provide essential documentation, and proactively communicate with customers. The ideal candidate is organized, service-focused, and thrives in a fast-paced environment while maintaining strong attention to detail.

Key Responsibilities:

Customer Support & Sales Integration-

Work closely with the Sales Team to ensure a high level of customer satisfaction Maintain positive, effective communication with assigned customers, providing timely updates on order status or any supply chain disruptions Handle customer inquiries, concerns, and complaints professionally; file claim forms with truckers as needed
Order Processing & Management-

Process customer orders manually or through EDI, ensuring timely and accurate entry Verify correct pricing and monitor orders through delivery Proof and confirm purchase orders to vendors Review weekly shipping reports and determine which customer orders are ready for invoicing
Documentation & Compliance-

Provide required customer documentation such as Certificates of Analysis, NOP documents, item setup sheets, and other materials upon request Electronically file import documents, customer purchase orders, and warehouse BOLs using DocLink (paperless document management system) Maintain system data integrity within NetSuite, our ERP system
Vendor & Warehouse Coordination-

Maintain warehouse and container price lists for assigned accounts Obtain trucking quotes for warehouse order deliveries; contract with truckers to schedule transportation Assist Accounts Payable by reviewing vendor invoices for accuracy, updating the ERP system with any changes, and notifying customers as needed to obtain updated purchase orders
Internal Collaboration & Product Knowledge-

Work cross-functionally with Sales, Logistics, Accounts Payable, and other internal teams to resolve issues and support customer needs Maintain a strong understanding of company products to provide accurate information and support Perform additional administrative or support duties as needed
Qualifications and Skills:

Education:

Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field

Experience:

3+ years of experience in a fast-paced customer service or operations environment, preferably in food distribution, wholesale, or related industries

Communication:

Demonstrate ability to communicate clearly and professionally with customers, vendors, and internal teams, providing timely updates, handling inquiries and complaints effectively, collaborating cross-functionally, actively listening to customer needs, and accurately documenting interactions in our ERP system

Organizational Skills:

Highly organized, able to manage multiple tasks and deadlines with accuracy

Team Player:

Collaborative mindset with the ability to work effectively across departments and support overall team goals
Technical Skills:

ERP Systems:

Proficiency with NetSuite ERP (order entry, customer records, reporting, and data integrity)

Order Management & EDI:

Experience processing orders manually and via EDI

Microsoft Office Suite:

Strong skills in Excel (vlookups, basic formulas, data tracking), Word, and Outlook

Document Management Systems:

Experience with electronic filing systems (e.g., DocLink or similar)

Logistics & Shipping Tools:

Ability to obtain trucking quotes, schedule deliveries, and manage shipment tracking

General Technical Skills:

Comfortable learning new software and tools quickly; ability to troubleshoot basic system or workflow issues
What We Offer:

The salary range for this position is $60,000 per year. Final compensation will be determined based on experience, skills, and qualifications Potential office bonus of up to 14% of base salary after six months Competitive benefits package that includes medical, vision, and dental After one year, eligible to participate in our 401k and pension plan Opportunities for professional development and career growth A collaborative and supportive work environment
If you're a detail-oriented professional with a drive for customer service excellence, we encourage you to apply.

Pay: $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance
Work Location: In person