Job Description

Job Title: Customer Service Representative

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Location:

United States

Experience:

Entry Level

Remote Working:

Fully Remote

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Sky Realty Company LLC is seeking a dedicated and enthusiastic Customer Service Representative to join our fully remote team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction with our services.

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Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about our products and services to customers. Resolve customer complaints and issues efficiently, ensuring a positive customer experience. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other team members to ensure a seamless customer service experience. Identify and escalate complex issues to the appropriate department for resolution. Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers. Contribute to continuous improvement initiatives by providing feedback and suggestions to enhance the customer service process.
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Requirements

High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to work independently and as part of a remote team. A positive attitude and a passion for providing exceptional customer service. Previous customer service experience is a plus, but not required. Must be authorized to work in US

Join our team at Sky Realty Company LLC and help us deliver top-notch service to our valued customers from the comfort of your home!