Job Description

Customer Service Representative - Entry Level

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GO2 Delivery

- Virginia Beach, VA.

Full-Time | On-Site | $17.00/hour | Monday-Friday | 9:00 AM - 5:30 PM

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Job Summary

Join GO2 Delivery as a

Customer Service Representative

and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn

$17.00/hour

while learning the ins and outs of courier operations. This

entry-level, on-site position

offers hands-on training and a clear path to

Dispatch, Operations Coordinator

and beyond.

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About GO2 Delivery

GO2 Delivery is a fast-growing courier and logistics company providing

reliable, efficient, and customer-focused delivery services

across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service -- and we're looking for dependable, motivated individuals to grow with us.

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About the Role

We're hiring an

entry-level Customer Service Representative (CSR)

to join our on-site operations team.

In this role, you'll be the first point of contact for customers and couriers -- answering calls, handling delivery inquiries, and helping resolve issues as they arise.


This is an excellent opportunity for someone looking to start a

career in logistics, dispatch, or operations

with room to grow into a

Dispatch Operations Coordinator

role and beyond.

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Key Responsibilities

Answer incoming calls and emails from customers and couriers professionally and courteously Provide accurate updates on delivery status, pickup times, and order details Serve as the

main point of contact between clients and couriers when issues arise

Assist customers with scheduling new deliveries, changes, and cancellations Document call details, order notes, and updates in the company's dispatch or CRM system Escalate service issues or delivery delays to dispatch or management as needed Maintain professionalism and empathy in time-sensitive situations Support dispatch and operations staff to ensure smooth, timely service
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Qualifications

High school diploma or equivalent (Associate or Bachelor's degree a plus) Strong verbal and written communication skills Excellent phone etiquette and attention to detail Ability to multitask and stay calm under pressure Basic computer proficiency; familiarity with CRM or dispatch software a plus Prior

customer service, call center, courier, or logistics

experience preferred -- but

not required

(we provide full training) Dependable, team-oriented, and eager to learn
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What We Offer

Starting pay: $17.00 per hour

Full-time,

on-site position (Monday - Friday, 9:00 AM to 5:30 PM)

Paid training and hands-on support

Career advancement opportunities

(next step: Dispatch Operations Coordinator*)
Supportive, team-driven work environment Opportunities to grow with a rapidly expanding logistics company
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Why You'll Love Working Here

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus -- and we reward growth from within.

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Apply Today

Start your career in logistics and customer service with a company that values your potential.

Apply now to join GO2 Delivery as a Customer Service Representative!

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