Job Description

Job Overview

We're looking for a friendly, motivated

Customer Service Representative

to join our growing team. In this role, you'll be the voice of our company--helping customers, solving problems, and creating positive experiences at every interaction. If you enjoy working with people, multitasking, and making a real impact, this role is for you.

What You'll Do

Deliver outstanding customer support through phone, email, and chat channels Address customer questions, concerns, and issues with professionalism and care Accurately enter and update customer information in our systems Make outbound calls to follow up on inquiries or share helpful product information Identify customer needs and recommend solutions that add value Use consultative sales techniques when appropriate to enhance the customer experience
What We're Looking For

Strong English communication skills (Spanish or other languages are a plus) Confident phone presence with excellent verbal and written communication Problem-solving mindset with the ability to think quickly and effectively Attention to detail and strong organizational skills Previous customer service experience is helpful, but not required--we're happy to train the right candidate Multilingual abilities are a strong advantage
Why Join Us

Supportive team environment with growth opportunities Training provided to help you succeed and advance A role where your work directly impacts customer satisfaction
Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Health insurance On-the-job training Paid time off Professional development assistance
Ability to Commute:

Fredericksburg, VA 22408 (Required)
Ability to Relocate:

Fredericksburg, VA 22408: Relocate before starting work (Required)
Work Location: In person