Job Description

Overview:

Looking to TRADE up to a better opportunity?

WECare Heating, Cooling, Plumbing

has an exciting opportunity for a Customer Service Representative. We're looking for someone who loves helping people and wants to be part of improving lives everyday.

The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

Why join THIS team?

Flexible Hours/ Friendly Work Environment Robust benefits package; health, dental, vision insurance, prescription Paid life insurance Finish Matching 401K Paid Training Paid Time off Weekly pay Career Advancement opportunities Paid Holidays

What YOU will do:

Commitment to excellence in customer service and satisfaction with all We Care customers Representation of WeCare in a professional manner during customer service interactions Initiate and maintain constant professional communication with customers and vendors

throughout the service or repair processCreate and maintain daily schedule for assigned service technicians Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system Update call logs after each phone call Assist other dispatchers with challenges they may be experiencing Build and create accurate estimates based on technicians' notes Track estimates from initiation to completion of the project, resolve any issues impeding progress Adjust daily work schedule with proper technicians for emergency situations as they occur

What you NEED:

Knowledge of Pandhandle Florida Preferred Service Titan operating software experience Not required Preferred working knowledge of Microsoft office Not required Ability to thrive in fast-paced environments and remain flexible to changing needs Excellent problem-solving, client-facing and conflict resolution skills Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous Previous experience in scheduling and dispatching in a home improvement, service or construction setting Excellent written and verbal communication skills with customers and co-workers Logistically sound scheduling experience * Must be very well organized and have the ability to delegate and assign jobs appropriately.