Job Description

Benefits:

401(k) 401(k) matching Bonus based on performance Health insurance Paid time off

Benefits/Perks

Competitive Pay Professional Development Job Stability in a growing industry

We are seeking a professional and personable

Customer Service Representative

to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person Assist clients with new quotes, updating policies, payments, and other services Schedule appointments and maintain calendar Maintain detailed records of client interactions Review audits and/or policies Collaborate with colleagues to provide comprehensive customer service

Qualifications

Knowledge of insurance products High school diploma/GED required, Bachelor's degree preferred Excellent customer service skills Highly organized with strong time management skills * Familiarity with Microsoft Office and other software applications