Job Description

MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.


The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).


This position reports to the local office in Eugene, OR daily.


What will your job look like?


Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure


Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems


Listen and obtain information from callers in a professional, systematic and organized manner


Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures


Assume responsibility for self-development and career progression


Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals


Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards


May be required to work weekends and/or holidays, as needed


Maintain confidential information standards within a fast paced environment


Relate to a diversity of customers and requests


Identify with customer needs and circumstances


Tactfully question and obtain necessary information


Recognize, handle and refer situations of an emergent nature


All you need is:


High school diploma or G.E.D equivalent


Minimum typing speed of 30 wpm or greater


Knowledge of Microsoft Outlook and Word


Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


Even better if you have:


Previous experience working in a customer service call center


Exemplary communication and phone skills


Outstanding organizational and multi-tasking skills


Ability to maintain high level of confidentiality


MTM Incentives:


Affordable benefits including Medical, Dental and Vision
Free Life Insurance & Long-Term Disability coverage for eligible employees
Paid Training & Overtime
Paid Holidays & Paid Time Off (PTO)
Safety Bonus
Yearly Pay Increases
401(k) with Company Match
Referral Bonus Program


Salary: $18 per/hour


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net


Work Location: In person