Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with their needs and resolving any issues that may arise.

Responsibilities

Provide outstanding customer service through various channels including phone, email, and chat. Handle inbound and outbound calls with professionalism and courtesy. Assist customers with inquiries regarding products, services, and account information. Process orders, manage data entry tasks, and ensure accurate record-keeping. Resolve customer complaints effectively while maintaining a positive relationship. Collaborate with team members to enhance the overall customer experience. Utilize Microsoft Office tools for documentation and reporting purposes. Conduct an analysis of customer feedback to improve service delivery. Maintain knowledge of company products and services to provide informed assistance.

Qualifications

Proven experience in customer service or client services; call center experience is a plus. Strong communication skills with excellent phone etiquette. Bilingual or multilingual abilities are highly desirable; proficiency in English is required. Familiarity with data entry processes and computer skills including Microsoft Office applications. Ability to handle transactions accurately and responsibly. Strong typing skills with attention to detail for effective documentation. Sales experience is an advantage but not mandatory. Analytical skills to assess customer needs and provide appropriate solutions. Join our team today as we strive to deliver exceptional service to our customers!
Job Type: Full-time

Pay: $21.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance
Education:

High school or equivalent (Required)
Experience:

Customer service: 1 year (Required)
Work Location: In person